Failed to get change blocks, performing full backup.
Application Message ID: N/A
| Product: | DS-Client |
| Category: | Asigra Software |
| Software Version: | 12.2 and newer |
| Last Updated: | 2018-03-12 |
Symptoms
The error is reported during backup (VMware VADP backup sets).
Cause
A known VMware issue described in the VMware KB #2090639 "QueryChangedDiskAreas API returns incorrect
sectors after extending virtual machine VMDK file with Changed Block Tracking (CBT) enabled"
Workaround
Follow the recommendations available in the VMware KB #2090639 (apply the corresponding patch for the ESXi version running on the backup source VMWare environment).
The link for this KB is:
https://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=2090639
The issue is fixed in the patches mentioned below (that must be applied on the ESXi hosts):
