Mac Uninstall Issues

If you are having issues uninstalling from the Management Console, you can try these options.

OPTION 1
$ sudo sentinelctl unprotect –passphrase "passphrase"
===Sentinel protection has been disabled
$ sudo sentinelctl uninstall –local

With root permissions:
sudo /opt/sentinelone/bin/sentinelctl control uninstall –passphrase "string"

OPTION 2
1. Restart the Mac in recovery mode
2. In terminal go to /Library/Sentinel/sentinel-agent.bundle/Contents/Resources
3. Run /Volumes/Macintosh\ HD/Library/Sentinel/sentinel-agent.bundle/Contents/Resources/uninstall.sh /Volumes/Macintosh\ HD
This way you will not be prompted with a passphrase.

OPTION 3
1. Boot in recovery mode (⌘-R)
2. Use Disk Utility to mount the primary hard drive
3. Open Terminal
* chroot /Volumes/Macintosh\ HD/
* bash /Library/Sentinel/sentinel-agent.bundle/Contents/Resources/uninstall.sh
4. Reboot

Try the following on the endpoint:
Launch sentinelctl
/Library/Sentinel/sentinel-agent.bundle/Contents/MacOS/sentinelctl

Uninstall the Agent:
uninstall –local

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