Agent Fails to Connect to Management After Initial Install

Issue

After successful initial installation, the SentinelOne agent fails to connect to the management console.

Causes

Possible causes for this issue:

  1. The NIC was not up when the agent was installed.
  1. There was no connection to the management console.

Solution

The workaround for this issue is to:

  1. Uninstall the agent.
  1. Verify the network connection to the management console.
  1. Reinstall the agent.